Job Description

Description

Basic purpose or function: Service guests through accurate currency/coin transactions, redeem gift certificates/gift cards and coupons, cash checks and perform cash advances and Debit POS, redeem gaming chips, and maintain complete and accurate paperwork.

Job Duties:

• Complete knowledge and enforcement of all Cage/Vault policy and procedures.
• Complete knowledge of all equipment operating procedures.
• Service guests through currency/coin transactions, coin redemption, redeem gift certificates/gift cards, coupons, and gaming chips.
• Cash checks and perform cash advances and Debit POS.
• Maintain and balance banks, keep them stocked.
• Audit banks if discrepancy is found.
• Resolve customer disputes and maintain a friendly atmosphere while doing so.
• Count and verify in and out of banks.
• Count and verify transactions and transfers.
• Maintain accurate and complete paperwork.
• Influence, motivate and solve day-to-day situations.
• Work hours that are flexible and support the customer needs of the Casino.
• Train and work as needed, in all areas of the department.
• Maintain confidential information at all times.
• Perform other duties assigned by the Shift Supervisors, Lead Supervisor, Department Manager and /or Director.

Requirements

Job Qualifications:

• High School Diploma or equivalent
• Minimum of 18 years of age
• Strong customer service experience with direct guest interface
• Must be dependable, organized, detail orientated, and accurate.
• Present a clean, neat, and professional image.
• Must be able to work a flexible schedule if needed.
• Excellent oral communication and written communication skills.
• Must be able to lift 50lbs or more.
• Must have basic math skills and basic computer skills.
• Must complete Title "31" training.
• Must obtain a key gaming license.

Key Competencies:

• Integrity

• Customer service

• Accuracy

• Ambition

• Adaptability

• Detail-oriented

• Teamwork

• Responsibility

• Dependability

Job Tags

Flexible hours, Shift work

Similar Jobs