Job Description

Job ID: 26014649Posted: 2026-10-01Location: Phoenix, AZ, United States; New York, NY, United StatesSalary: $78000 - $124750 annually + bonus + benefitsJob Function: Risk ManagementSchedule: Full timeShift: DayWorkplace: HybridCareer Area: Operational Risk Management and Control ManagementCompany: American ExpressDescriptionGlobal Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.The objective of the Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.ResponsibilitiesGCS is looking for a Senior Analyst of Control Management, Business Conduct focused on ensuring business conduct is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Analyst GCS Business Conduct Control Management will:Be responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS Small and Medium Enterprise (SME) organization. Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations. Assist in documenting subject matter expertise that is used to advise BUsSupport compiling of any planned guidance that is planned to be shared with BUsAssist in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)Assist in administrative activities to compile topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct Assist in administrative activities required to compile materials and disseminate targeted training and awareness programs to increase understanding and management of specific risk topics within Control Management Specialized Operational Risk Assist in specific activities / tasks required to support more senior team members in consultation on the design and implementation of controls tailored to business conductAssist in specific activities / tasks to gather relevant operational risk insights, better practices, themes, etc. across the enterpriseQualificationsRequired:2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activitiesProject management, communication, and interpersonal skillsExperience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standardsSound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred:Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageousExperience in at least one of the following:Assisting in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insightAssisting in specific activities / tasks required to support advising on business conduct risk types into broader operational risk policies and programsEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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